Terms and Conditions

§ 1 Scope

  1. These terms and conditions of sale apply exclusively to entrepreneurs, legal entities under public law or special funds under public law within the meaning of Section 310 Paragraph 1 of the German Civil Code (BGB). We only recognise conditions of the purchaser that conflict with or deviate from our terms and conditions of sale if we expressly agree to their validity in writing.

  2. These terms and conditions of sale also apply to all future transactions with the customer, provided that they are legal transactions of a similar nature (as a precaution, the terms and conditions of sale should in any case be attached to the order confirmation).

  3. Individual agreements made with the buyer in individual cases (including collateral agreements, additions and changes) always take precedence over these terms and conditions of sale. The content of such agreements is determined by a written contract or our written confirmation, unless there is evidence to the contrary.

§ 2 Offer and conclusion of contract

If an order is to be regarded as an offer in accordance with Section 145 of the German Civil Code (BGB), we can accept it within two weeks.

§ 3 Documents provided

We reserve ownership and copyright to all documents provided to the customer in connection with the order - including in electronic form - such as calculations, drawings, etc. These documents may not be made available to third parties unless we give the customer our express written consent. If we do not accept the customer's offer within the period specified in Section 2, these documents must be returned to us immediately.

§ 4 Prices and Payment

  1. Unless otherwise agreed in writing, our prices are ex works, excluding packaging and plus VAT at the applicable rate. Packaging costs will be invoiced separately.

Payment of the purchase price must be made exclusively to the account stated on the reverse. Deduction of discounts is only permitted if specifically agreed in writing.

  1. Unless otherwise agreed, the purchase price is to be paid within 10 days of delivery (alternatives: "... the purchase price is payable within 21 days of invoicing" or "... the purchase price is payable by - specific date "). Interest on arrears will be charged at a rate of 8% above the respective base interest rate per annum (see Appendix 1) . The right to claim higher damages for late payment remains reserved.

  2. Unless a fixed price agreement has been made, reasonable price changes due to changes in wage, material and distribution costs remain reserved for deliveries that take place 3 months or later after conclusion of the contract.



§ 5 Retention Rights

The customer is only entitled to exercise a right of retention to the extent that his counterclaim is based on the same contractual relationship.

§ 6 Delivery time

  1. The start of the delivery time specified by us presupposes the timely and proper fulfillment of the customer's obligations. The right to object to non-fulfillment of the contract remains reserved.

  2. If the purchaser defaults on acceptance or culpably violates other obligations to cooperate, we are entitled to demand compensation for the damage incurred, including any additional expenses. Further claims remain reserved. If the above conditions are met, the risk of accidental loss or accidental deterioration of the purchased item passes to the purchaser at the time at which the purchaser defaults on acceptance or payment.

  3. In the event of a delay in delivery that was not caused intentionally or through gross negligence on our part, we shall be liable for each completed week of delay within the framework of a flat-rate compensation for delay amounting to 3% of the delivery value, but not more than 15% of the delivery value.

  4. Other statutory claims and rights of the purchaser due to a delay in delivery remain unaffected.

§ 7 Transfer of risk upon dispatch

If the goods are sent to the customer at the customer's request, the risk of accidental loss or accidental deterioration of the goods passes to the customer when they are sent to the customer, or at the latest when they leave the factory/warehouse. This applies regardless of whether the goods are sent from the place of performance or who bears the freight costs.





§ 8 Retention of Title

  1. We retain title to the delivered item until all claims arising from the delivery contract have been paid in full. This also applies to all future deliveries, even if we do not always expressly refer to this. We are entitled to take back the purchased item if the purchaser acts in breach of contract.

  2. The purchaser is obliged to treat the purchased item with care as long as ownership has not yet been transferred to him. In particular, he is obliged to insure it at his own expense against theft, fire and water damage to the replacement value (note: only permitted for the sale of high-value goods). If maintenance and inspection work must be carried out, the purchaser must carry this out in a timely manner at his own expense. As long as ownership has not yet been transferred, the purchaser must notify us immediately in writing if the delivered item is seized or subject to other interventions by third parties. If the third party is not in a position to reimburse us for the legal and extrajudicial costs of a lawsuit in accordance with Section 771 of the Code of Civil Procedure, the purchaser is liable for the loss we incur.

  3. The purchaser is entitled to resell the reserved goods in the normal course of business. The purchaser hereby assigns to us the claims against the buyer from the resale of the reserved goods in the amount of the final invoice amount agreed with us (including VAT). This assignment applies regardless of whether the purchased item was resold without or after processing. The purchaser remains authorized to collect the claim even after the assignment. Our authority to collect the claim ourselves remains unaffected. However, we will not collect the claim as long as the purchaser meets his payment obligations from the proceeds received, is not in default of payment and, in particular, no application for the opening of insolvency proceedings has been made or payment has been suspended. [Note: This clause does not apply if an extended retention of title is not desired.]

  4. The processing or transformation of the purchased item by the customer is always carried out in our name and on our behalf. In this case, the customer's expectant right to the purchased item continues to apply to the transformed item. If the purchased item is processed with other items that do not belong to us, we acquire joint ownership of the new item in proportion to the objective value of our purchased item to the other processed items at the time of processing. The same applies in the case of mixing. If the mixing takes place in such a way that the customer's item is to be regarded as the main item, it is agreed that the customer transfers proportionate joint ownership to us and keeps the sole ownership or joint ownership thus created for us. To secure our claims against the customer, the customer also assigns to us any claims that arise against a third party as a result of the combination of the reserved goods with a property; we hereby accept this assignment.

  5. We undertake to release the securities to which we are entitled at the request of the customer if their value exceeds the claims to be secured by more than 20%.





§ 9 Warranty and notification of defects as well as recourse/manufacturer's recourse

  1. The purchaser’s warranty rights presuppose that the purchaser has properly fulfilled his inspection and complaint obligations pursuant to Section 377 of the German Commercial Code (HGB).

  2. Claims for defects expire 12 months after the goods delivered by us have been delivered to our customer. The statutory limitation period applies to claims for damages in the event of intent and gross negligence as well as in the event of injury to life, body and health that are based on an intentional or negligent breach of duty by the user. (Note: when selling used goods, the warranty period can be completely excluded with the exception of the claims for damages mentioned in sentence 2).

Insofar as the law stipulates longer periods in accordance with Section 438 Paragraph 1 No. 2 of the German Civil Code (buildings and items for buildings), Section 445 b of the German Civil Code (right of recourse) and Section 634a Paragraph 1 of the German Civil Code (construction defects), these periods apply. Our consent must be obtained before any goods are returned.

  1. If, despite all due care, the delivered goods have a defect that was already present at the time of transfer of risk, we will, at our discretion, repair the goods or deliver replacement goods, subject to timely notification of defects. We must always be given the opportunity to remedy the defect within a reasonable period of time. Recourse claims remain unaffected by the above regulation without restriction.

  2. If the subsequent performance fails, the customer may – without prejudice to any claims for damages – withdraw from the contract or reduce the remuneration.

  3. Claims for defects do not exist in the case of only insignificant deviations from the agreed quality, in the case of only insignificant impairment of usability, in the case of natural wear and tear, as well as in the case of damage that occurs after the transfer of risk as a result of incorrect or negligent handling, excessive use, unsuitable operating materials, defective construction work, unsuitable building ground or due to special external influences that are not assumed under the contract. If the customer or third parties carry out improper repair work or modifications, there are also no claims for defects for these and the resulting consequences.

  4. Claims by the customer for expenses required for the purpose of subsequent performance, in particular transport, travel, labour and material costs, are excluded to the extent that the expenses increase because the goods delivered by us were subsequently transported to a location other than the customer's branch, unless the transport corresponds to their intended use.

  5. The purchaser's recourse claims against us only exist to the extent that the purchaser has not made any agreements with his customer that go beyond the legally mandatory claims for defects. Paragraph 6 also applies accordingly to the scope of the purchaser's recourse claim against the supplier.





§ 10 Miscellaneous

  1. This contract and the entire legal relationship between the parties are subject to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

  2. The place of performance and exclusive place of jurisdiction for all disputes arising from this contract is our registered office, unless otherwise stated in the order confirmation (Note: The use of this clause is not permitted if at least one of the parties is a company not registered in the commercial register).

  3. All agreements made between the parties for the purpose of executing this contract are set out in writing in this contract.

returns

Our return policy is valid for 14 days. If your purchase was made more than 14 days ago, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, and the item must be in its original packaging.

Some items are completely non-returnable. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.

Furthermore, the following items cannot be returned:

* Gift vouchers

* Software products for download

* Some health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not return the purchased items to the manufacturer.

In certain situations, only partial refunds will be granted (if applicable)

* Books with obvious signs of use

* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.

* Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

* Items returned after 30 days from delivery.

Refunds (if applicable)

Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, please check your bank account again first.

Then contact your credit card company. It may take some time for your refund to appear.

Next, contact your bank. There is often a processing time for a refund to be posted to your account.

If you have done all of this and still have not received a refund, please contact us at info@bloodcrowd.com .

promotional items (if applicable)

A refund can only be made for regular priced items; unfortunately, promotional items are not eligible for a refund.

exchange (if applicable)

Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at info@bloodcrowd.com and send the item to: Garthestr.32, Cologne , 50735, Germany.

Gifts

If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher for the purchase value when you return the item. Once we receive the returned item, you will receive a voucher via email.

If the item was not marked as a gift when purchased or sent to the gift giver, the refund will be issued to the gift giver and the gift giver will be notified of the return.

Shipment

To return your product, you should send your product to: Mustafa Tüfekci , Garthestr.32 , Cologne , 50735 , Germany.

You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.

If you are sending an item valued over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you return.